Sinolumi is committed to providing high-quality LED lighting products that are free from any defects in materials and workmanship. We stand behind our products and offer a comprehensive warranty that covers any failure to operate in accordance with the performance specifications set forth in the documentation accompanying the product.
Our limited warranty is valid for a period of two years from the date of purchase (the invoice date) from Sinolumi. If any product covered by this warranty is returned within the warranty period and upon examination, we determine that the product failed to satisfy this warranty, we will, at our option, repair or replace the product or the defective part or keep it as a credit applied to future orders. For clarity, “repair or replace the product or the defective part” does not include any removal or reinstallation costs or expenses, including without limitation labor costs or expenses.
This limited warranty applies only when the product has been properly wired and installed and operated within the electrical values, operating range, and environmental conditions provided in the Specifications. This warranty does not apply to damage or failure to perform arising as a result of any Acts of God or from any abuse, misuse, abnormal use, or use in violation of any applicable standard, code, or Sinolumi’s instructions or damage caused during shipping to the customer or beyond.
Please note that this warranty becomes void in the event that any repairs or alterations not duly authorized by Sinolumi in writing are made to the Product by any person. Additionally, Sinolumi will not cover any additional labor costs or warranty such labor associated with a replacement product.
It is important to note that related accessories, software, shipping charges, and any product free of charge are not included in this warranty policy.
At Sinolumi, we are committed to providing our customers with the highest quality products and services. Our warranty policy is a testament to our commitment to quality and our desire to ensure that our customers are completely satisfied with their purchases.